03

Movistar Colombia

GRI (102-1, 102-2, 102-5, 102-6, 102-7 and 102-10)

Telefónica

has been present in Colombia since 2006 and it operates under the Movistar trade name. It is a member of Grupo Telefónica, one of the world’s main telecommunications services provider, with presence in Europe and Latin America through fixed and mobile connectivity services, and a broad range of digital services for consumers (B2C) and companies (B2B).

Under the company name Colombia Telecomunicaciones S. A. ESP BIC, the Company was incorporated as a trade stock company by means of Public Instrument No. 1331 dated June 16, 2003, with duration until December 31, 2092, and main domicile in Bogotá D.C., located at Transversal 60 No.114 A – 55. It is subject to the legal regime defined in Law 1341/2009 and related provisions.

In 2019, Telefónica made the strategic decision to engage in a new action plan, one element of which was to spin off the Hispanic-American (Hispam) operations, to promote the consolidation of operations in Hispam markets, and in 2021 it started up the New Model of Operations (NMO). As a result, the current majority shareholder of Movistar Colombia is Telefónica Hispanoamérica S.A.

Movistar Colombia in Figures

GRI (102-7)

Movistar Colombia is a driver for the country’s digital economy, focused on the connectivity business through mobile, fixed and digital services. The Company creates value by offering means to facilitate communications between people through safe, sustainable and leading-edge technologies.

The Experience Centers (CE) are direct assistance centers where the customer can acquire new products and services (fixed and mobile) and process all types of post-sale requests.
Partners are suppliers who directly interact with the customers, carry our high-risk activities (work at heights, handling of energy, work in confined spaces) and who have exclusive personnel for Movistar’s operations.

National Presence

GRI (102-3, 102-4, 102-5, 102-6 and 102-7)

Service Subscribers

Close to 22 million customers access the telecommunications services offered by the Company with ample national coverage, which can be consulted via the following QR code:

Total 21,946,680

The scope of this report is exclusively on the performance of Movistar Colombia; however, it should be mentioned that Grupo Telefónica operates in
12 countries under the brands Telefónica, Movistar, Vivo and O2

Products and Services

GRI (102-1 and 102-2)

Movistar promotes the development of digital and connectivity services that enable its customers to be more efficient and sustainable. Thanks to the Internet of Things, Big Data, Artificial Intelligence and Blockchain, it is possible to improve the efficiency and sustainability of any environment by optimizing the consumption of resources such as energy and water; facilitating remote work; improving traffic planning and air quality in cities, and promoting the circular economy, all of which contribute to the de-carbonization of the value chain and the reduction of climate change impacts.

The services developed by Movistar promote economic and social progress based on digitalization and the creation of opportunities for all stakeholders through inclusive access to telecommunications services.

Mobile Services

Prepaid:

Movistar connects people by providing better and more services to meet their needs, greater data capacity, unlimited daily plans, and differentiated experiences.

Postpaid:

Differentiated value proposition with additional benefits through products and services.

Fixed Services

Broadband *FTTH *Copper

Digitales

Cloud

Virtual Data Center
Housing
Hosting / Premium hosting
Managed Wi-Fi
Office 365
Movistar Cloud
Cloud ERP
Business productivity
Secure Cloud Mail
Team Talk Pro (unlimited one-to-one and/or group communication)
Your Web
Professional cloud services
UCaaS – HCS (integration of communications services that enables access to information at any time, in any place and from any device)
Contact Center as Service
Webex Suite

Big data

Business Insights (solutions from mobility data)
Smart Steps (products based on mobile cell information)
LUCA Transit
LUCA Store
LUCA Audience
LUCA Tourism
Smart Digits (Big Data solutions to help reduce fraud and enhance the digital customer experience)
LUCA ATP (combats fraud in financial transactions)
LUCA Consumption (advanced analytics of corporate mobile lines)
RPA (robotic process automation)
1DOC3 (smart, virtual, medical assistance service)
LUCA Consultancy and Analytics

INTERNET OF THINGS (IOT)

Vertical connectivity (machine to machine M2M data communications service)
Managed connectivity
Vehicle management
Management of staff in the field
Online company
Smart Agro
Industry IoT Networks
Smart Energy
New connections
USSD (unstructured supplementary service data, “quick codes”)

CYBERSECURITY

Multi-device protection
Web protection
Kaspersky antivirus software
Secure traffic
Safe browsing
Business mobile security
Email Protection
Anti-DDoS shield
Vulnerability management
Metashield
Threat detection and anti-fraud
Latch (additional password)
Security operations center
Sealsign (signing e-documents)
Microsoft Security
Professional security services
SandaS Management, Risk and Regulatory Compliance
EDR (complements the antivirus software)

Advertising

Business messaging (MEPE, for the Spanish original)
Sponsored data
Movistar Rewards
Smart Campaigns
Omnichannel
SendIt: Outbound communications solution
OneInbox: Inbound communications solution
Wi-Fi marketing

Articulation with the Environment

GRI (102-12, 102-13)

Movistar is aware of its role of agent for change and driver of various initiatives, and for this reason it promotes work in coordination with a wide variety of local and international organizations.

Participation in Initiatives

ANDESCO – Sustainability Agreement
Anti-Corruption Commitment (ACC) of Transparencia por Colombia for Businesses
Responsible Business Conduct (CER, for the Spanish original) – Chamber of Commerce of Bogotá
From Companies to Companies (DEPE, for the Spanish original) – Alliance for Integrity and Global Compact
Workplaces Free From Harassment (ELSA, for the Spanish original) – GenderLab and Inter-American Development Bank
Safe Spaces – Office of the Mayor of Bogotá D.C.
Colombian Guidelines (Human Rights)

G12 – Grupo Éxito, Bavaria, ISA, Postobón, Enel, Ecopetrol, Terpel, Grupo Sura, Grupo Nutresa, Grupo Argos and Grupo Bancolombia
Gender Parity Initiative – National government, Inter-American Development Bank (IDB), World Economic Forum (WEF) and 13 companies
Global Compact Network Colombia (Anti-corruption Roundtable, Diversity and Inclusion Roundtable)
WEPs – Women’s Empowerment Principles, SDG Ambition.
Pride Connection Colombia (LGBT+ community)
Te Protejo – Red PaPaz, MinICT, ICBF, ETB

Movistar member of G12

We are aware of our role as economic agents and social actors in Colombia, and we are convinced that the greatest positive impact we can generate for society, the environment and the economy is by doing our business in an ethical, aware, responsible and sustainable manner, and by being publicly and transparently accountable.

Jointly with Grupo Éxito, Bavaria, Movistar, ISA, Postobón, Enel, Ecopetrol, Terpel, Grupo Sura, Grupo Nutresa, Grupo Argos and Grupo Bancolombia we create value for over 45 million customers and users, 203,000 employees, 126,000 suppliers, 374,000 investors, close to 20% of Colombia’s GDP, and indirectly for all Colombian society. Today we understand that we are more interconnected than ever, how vulnerable we are, and the importance of working together. For this reason we joined forces over a year ago to work jointly on our commitment to the Sustainable Development of Colombia, with the aim of making progress towards a more prosperous economy oriented towards fulfilling the 2020 Agenda and the commitments of the Paris Agreement.

G12

Membership of Associations

GRI (102-13)

Colombian Mobile Industry Association (ASOMÓVIL, for the Spanish original)
Inter-American Association of Telecommunications Companies
(ASIET, for the Spanish original)
National Business Association of Colombia (ANDI, for the Spanish original)
National Association of Public Utilities and Communications Companies (ANDESCO, for the Spanish original)
Association for the Progress of Management (APD, for the Spanish original)
Colombian Chamber of E-Commerce
Colombian Hispanic Chamber of Commerce
Information and Communication Technology Research and Development Center (CINTEL, for the Spanish original)

Recognition

Rankings

Employers for Youth EFY Measurement of companies with best perception among young professionals

Position 15° in the overall ranking Posición 9° in the EFY Tech Andino ranking

Certified Management

Movistar Colombia operates under standards of excellence and is certified under different standards. An Integrated Management System is in place, structured under ISO standards, which is consists of:

Quality Management System (QMS)
– ISO 9001, certified since 2007

Environmental Management System (EMS)
– ISO 14001, certified since 2007

Occupational Safety and Health Management System (OSH-MS) – ISO 45001, certified since 2015

Information Security Management System (ISMS) – ISO 27001, certified since 2016

Certification of the Anti-bribery Management System (ABMS) – ISO 37001 and Business Continuity Management System (BCMS) – ISO 22301 is currently in progress.

Additionally, in 2021 the Company obtained:

Certificate of Good Innovation Practices – Chamber of Commerce of Bogotá

Equipares Gold Seal Recertification - Ministry of Labor and program of United Nations UNDP

ICONTEC Sustainability Seal

Movistar is the first and only telco, and one of the first 23 companies in Colombia, to receive the Sustainability Seal granted by ICONTEC. It obtained a score of 99%, which is unprecedented in the 7 years of the seal, which made it deserving of the Essence category.

Sponsorships

Movistar is committed to promoting and strengthening the sports culture in the country, which it implements through sponsorships.

Cycling: Support for the male and female Movistar Team World Tour, Reto Movistar Antioquia en Bici, Gran Fondo de la Ruta Colombia Alto de Letras, “Rodamos Juntos” Campaign (which promotes a cycling culture that is safe for pedestrians, drivers and bikers).

03

Movistar Colombia

GRI (102-1, 102-2, 102-5, 102-6, 102-7 and 102-10)

Telefónica

Movistar Colombia in Figures

GRI (102-7)

Employees

Subscribers

Municipalities where Movistar is present

EBITDA

Revenues

Experience Centers2

Employees of Partners and Commercial Agents

Local suppliers

OIBDA-CapEx

Partners3