Movistar
Colombia

(GRI Content 2-1 and 2-6)

Mission

We want to make our world more human, connecting people’s lives.

Origin

Colombia Telecomunicaciones S. A. E.S.P. BIC, was incorporated in Colombia as a trade stock company by means of Public Instrument No. 1331 dated June 16, 2003, with duration until December 31, 2092, and with its main domicile in Bogotá D.C., located at Transversal 60 No.114 A – 55. It is subject to the legal regime defined in Law 1341 of 2009, and other applicable regulations.

The Company operates under the Movistar trade name. It is part of the Telefónica Group, one of the world’s leading telecommunications service providers, with operations in Europe and Latin America, providing telephony and mobile connectivity services, broadband services, home fiber optics, pay-per-view television, fixed telephony, and an entire range of digital solutions for small, medium and large companies and corporations.

Starting in the year 2021, the Company included in its legal name “BIC”, after having adopted the legal status of a Benefit and Collective Interest Company (BIC).

Shareholder structure

The Company’s shareholder structure is as follows: Over the year 2022, no changes in the Company’s capital stock structure nor other capital creation, maintenance and capital changes were reported.

Movistar Colombia in figures

Movistar Colombia es uno de los mayores impulsores de la economía digital en el país:

Value chain

(GRI Content 2-6)

The Company’s value chain is composed of four technology platforms: Network infrastructure and assets, infrastructure and Information System assets, products and Services, and Big Data.

The first platform of the Company’s value creation chain includes the fixed assets, which are mainly the fixed and mobile telecommunications networks that enable providing connectivity, communications and customer services, such as: fiber, civil works, telecommunications towers, ducts, facilities, the Experience Centers, physical elements associated with access, transportation and commuting (hardware), the information technology (IT) infrastructure (Datacenters, Hardware and Software) and the radio spectrum.

The information systems comprise the second platform, which include the operating and commercial support systems which, combined with the storage capacity and processing, enable us to generate high volumes of data and information.

With the first two platforms, the Company generates the capacity to offer mobile, fixed and digital products and services (third platform), such as mobile and land line telephone service, Internet, television, cybersecurity, cloud, Internet of Things (IoT), big data and advertising.

The fourth platform, Big Data, receives data inputs from the three previous platforms It enables creating knowledge about the customer in order to innovate.

In this manner, the four platforms enable the generation of products and services through the assets to assist customers:

Products and Services

Movistar offers a broad portfolio of products and services for the connectivity and digital transformation of individuals, entrepreneurs, SMEs, businesses, and corporations.

Participation in Initiatives

In order to join efforts for sustainable development, Movistar promotes work in coordination with a wide variety of local and international organizations, among which the following stand out:

Acuerdo para la Sostenibilidad – ANDESCO
Campaña Deporte por la Igualdad de ONU Mujeres y el Ministerio del Deporte
Compromiso Empresarial Anticorrupción (CEA) - Transparencia por Colombia
Conducta Empresarial Responsable (CER) - Cámara de Comercio de Bogotá
Corporación Excelencia en la Justicia
Corporate Impact Venturing Latin América & The Caribbean -CIV LAC
De Empresas Para Empresas (DEPE) - Alliance for Integrity y Pacto Global
Ecocómputo
Espacios Laborales Seguros Sin Acoso (ELSA) - GenderLab y Banco Interamericano de Desarrollo
Espacios Seguros – Alcaldía Mayor de Bogotá D.C.
G12 – Grupo Éxito, Bavaria, ISA, Postobón, Enel, Ecopetrol, Terpel, Grupo Sura, Grupo Nutresa, Grupo Argos y Grupo Bancolombia
Guías Colombia en Derechos Humanos (DDHH) y Derecho Internacional Humanitario (DIH)

Iniciativa Paridad de Género - Gobierno nacional, Banco Interamericano de Desarrollo (BID), el Foro Económico Mundial (WEF) y 13 empresas
Mesa de Gobernanza de Internet para Colombia
My Game My Name, iniciativa internacional para denunciar el tratamiento machista en la industria del gaming.
Pacto Global Red Colombia (Early Adopter, Mesa Anticorrupción, Mesa de Diversidad e Inclusión – Primer Encuentro de Diversidad e Inclusión, WEPs - Principios para el empoderamiento de la mujer, Mesa Finanzas Sostenibles)
Pride Connection Colombia (Comunidad LGBT+)
Campaña ÚNETE de ONU Mujeres para poner fin a la violencia contra las mujeres
Unidos por los ODS
Viguías – Centro de Internet Seguro (Te Protejo, Tú Lideras, Te Guío y Centro de Conocimiento)
Visión 30/30 Gestión de Envases y Empaques
We Take Action – Alliance for Integrity

Associations

(GRI Content 2-28

Telefónica Movistar Colombia participates in the following guilds and associations:

Colombian Mobile Industry Association - Asomóvil
GSM Association
Inter-American Association of Telecommunications Companies - ASIET
National Business Association of Colombia - AND
National Association of Public Utility and Communications Companies - Andesco
Association for the Progress of Management (APD, for the Spanish original)
Colombian Chamber of E- Commerce
Colombian Hispanic Chamber of Commerce
Official Chamber of Commerce of Spain in Colombia
Information and Communication Technology Research and Development Center (CINTEL)
Affiliates of the Bogota Chamber of Commerce

Rankings

MERCO Companies

Position 52
(One of the 100 Colombian companies with best reputation)

Best performing Telco in the Report

Informe ¿Dónde están mis datos? de Fundación Karisma

Position 5 (Telco leader)

Ranking of open innovation in Colombia (100 Open Startups – Connect Bogotá)

Position 18 in the overall ranking

Employers for Youth - EFY
Measurement of companies with best perception among young professionals

Position 4 in the country

National Ranking of Diverse Companies
LGBTIQ+ Chamber of Commerce of Colombia in alliance with the National Consulting Center.

Certified Management

Telefónica Movistar Colombia has an Integrated Management System, structured under the ISO standards, internationally recognized for defining the requirements to establish, implement and improve Management Systems.

The Integrated Management System consists of:

The Quality Management System (QMS)

Structured under the ISO 9001 standard and certified since 2007, which seeks to control, improve its performance, efficiency and excellence in the services provided.

The Environmental Management System (EMS)

Structured under the ISO 14001 standard and certified since 2007, which seeks to protect the environment and respond to changing environmental conditions, in balance with socioeconomic needs.

The Anti-Bribery Management System (ABMS)

Structured under ISO 37001, certified since the year 2022, seeks to avoid or mitigate the costs, risks, and damages of engaging in bribery and acts of corruption.

AEO Program (Authorized Economic Operator)

For which in June 2022, the National Tax and Customs Office (DIAN) granted the authorization as AEO Operator in the import modality. This program seeks to prevent the occurrence of illicit activities in the international supply chain.

The Occupational Safety and Health Management System (OSH-MS)

Structured under the ISO 45001 standard and certified since 2015, which seeks to manage and control the risks associated to safety and health of workers

The Information Security Management System (ISMS)

Structured under the ISO 27001 standard, certified since 2016, which seeks to preserve the basic properties of information. S

The Business Continuity Management System (BCMS)

Structured under ISO 22301, certified since the year 2022, seeks to prepare, provide and support plans, procedures and capabilities to continue operating during disruptive events

Equipares Gold Seal recertification

Granted by the Ministry of Labor and the United Nations Development Program (UNDP). In 2022 the internal audit was successfully completed.

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